Its Important to us that you love your Print Pros purchase. That is why in addition to your rights under the Australian Consumer Law Print Pros provide a more extensive Returns and Refund Policy that is outline below. We ask that you please read the policy carefully to ensure you are fully aware of your rights our obligations to you.

    Change of mind returns

      If you wish to return an item because you have simply changed your mind, Print Pros are happy to offer you an exchange voucher provided that:
      1. You Return the item within 30 days of purchasing.
      2. Your purchase item is unused and in it's original condition.
      3. The product is not one on which a change of mind return is not available (see below for non exchangeable items)

      If these requirements are not satisfied Print Pros reserves the right not to offer an exchange voucher for change of mind returns.

    Other Returns

    Print Pros will accept product returns and provide you with an exchange voucher, refund or repair where:

      1. The product is faulty or is not of acceptable quality, or
      2. The product does not match the sample or our description; and
      3. The product is not fit for its intended purpose, or

      Important: Print Pros reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of your misuse or neglect.

      Products ordered can be returned onsite at our factory or by mail (Please note Print Pros will not cover postage costs incurred as a result of your returned):

      Return Address:

      4 Beach Ave
      Mordialloc VIC 3195
      Melbourne, Victoria

      You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For change of mind return/exchange, delivery fee is non-refundable.

      Have a Question?

      If you are unsure of any of the above information or would like to speak with one of our friendly Customer Service Team please don't hesitate to give us a call 1800 109 714. Why not? It is free after all!